St. James Mercy Hospital, Hornell NY
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  Patient Education
St. James Mercy Hospital

Patient Education includes instruction of specific knowledge and/or skills needed to meet the patient’s ongoing health care needs including:

  • Diagnosis
  • Safe and effective use of medication and medical equipment, if any
  • Instruction on potential food/drug interaction and counseling on modified diets as appropriate
  • When and how to obtain further treatment and education

This instruction will include the patient’s family, significant other and/or organization/individual responsible for patients continuing care, when and as appropriate. The family/significant other may be the primary learner. Resources shall be based on the patient's needs and include, but not be restricted to brochures, printed material, group and individual teaching sessions, audio-video tapes and internal or external resources.

It is important to have a listing of the medications that you are currently taking with you at all times in case of an emergency. Please download and print the Universal Medication Form (PDF) and document all of the medications that you are currently taking and update on a regular basis. Doctors also need to know herbals, vitamins and over-the-counter medications that you are taking. This will help you as a patient by your doctor knowing what concerns may be found and prevented by knowing what medications that you are currently taking.

The Patient Channel
During your stay, you have free access to The Patient Channel, a 24-hour, satellite-delivered education television network service. The Patient Channel provides credible, accurate and up-to-date information to patients and their families, caregivers and friends to help manage medical conditions and improve health.
Visit our Patient Channel page.

Authorization for Release of Health Information, HIPAA (PDF)
Universal Medication Form and Instruction Sheet (PDF)
New York State Health Care Proxy Form (PDF)
Notice of Privacy Practices in English (PDF)
Notice of Privacy Practices in Spanish (PDF)

Education shall be adapted to age, culture and religious practices, language barriers and be individualized to each patient, and must be offered in a timely, efficient, caring and respectful manner.

Outpatients can receive dietary and diabetic education upon referral by their primary care physician.

Nursing staff are available to assist you in learning more about your care at home. Individualized classes are held with you and your family covering such topics as heart attack, diabetes, ostomies and others. Arrangements can be made by notifying your nurse or social worker.


St. James Hospital
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000

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