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Financial Counseling
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& Billing
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Patient Notice of Financial Assistance for the uninsured and/or underinsured
St. James Mercy Hospital (SJMH) is a community of persons committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of commitment to those who are poor, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare.
When does Financial Counseling Start
Financial counseling starts at the point of registration. Registrars will ask all uninsured patients if they would like to speak with a Financial Counselor. The Financial Counselors will contact any patients requesting financial counseling within 24 hours. They are also available for patients to come onsite to review their documents and financial situation.
Financial Counseling Services include
- Assistance with Medicaid applications
- Assistance with Charity Care applications
- Assistance with other discount policies for inpatients and high cost services
- Flexible Payment Arrangements
- Answering questions regarding patient statements
- Patients may be eligible for government programs such as Medicaid or Family Health Plus and/or Charity Care
Specific policies and procedures are in place for financial counseling services and are carefully followed for fair and consistent consideration of each applicant. Read the entire Charity Care/Financial Assistance policy (PDF).
Contact
Please contact us by phone (607) 324-8030 or (607) 324-8060 or in person at the Patient Financial Services department (billing), 4th floor main hospital campus (411 Canisteo Street).
For questions on your bill call (607) 324-8030 or (607) 324-8060.
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