St. James Mercy Health System, Hornell NY
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  Financial Counseling

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St. James Mercy Hospital

Patient Notice of Financial Assistance for the uninsured and/or underinsured

St. James Mercy Hospital (SJMH) is a community of persons committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of commitment to those who are poor, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare.

WKPQ Radio Interview on Financial Counseling
Radio Interview

When does Financial Counseling Start
Financial counseling starts at the point of registration. Registrars will ask all uninsured patients if they would like to speak with a Financial Counselor. The Financial Counselors will contact any patients requesting financial counseling within 24 hours. They are also available for patients to come onsite to review their documents and financial situation.

Financial Counseling Services include

  • Assistance with Medicaid applications
  • Assistance with Charity Care applications
  • Assistance with other discount policies for inpatients and high cost services
  • Flexible Payment Arrangements
  • Answering questions regarding patient statements
  • Patients may be eligible for government programs such as Medicaid or Family Health Plus and/or Charity Care

Specific policies and procedures are in place for financial counseling services and are carefully followed for fair and consistent consideration of each applicant. Read the entire Charity Care/Financial Assistance policy (PDF).

We support price transparency. For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient’s personal health condition. Patients also may qualify for financial assistance. Please call our Patient Financial Services department at (607) 324-8030 or (607) 324-8060, visit in person on 4th floor main hospital campus (411 Canisteo Street), or send an email to for a price estimate or to find out if you qualify for financial assistance.


St. James Mercy Hospital
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000

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St. James Mercy Hospital is located in Hornell, NY, and serves Steuben Co. and the surrounding region.

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