St. James Mercy Hospital, Hornell NY
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Ambulatory Day Surgery

Cancer Services Progam

Cardiac Rehabilitation

Center for Colorectal Health

Chronic Care

Coumadin Clinic

Diabetes Education

Dialysis Unit

Discharge Planning

Emergency Department

Express Care Clinic

Gynecological Services

Hospice Mercy Suite

Hospitalist Program

Laboratory Services

Long-Term Care

MercyLine Emergency Response System

Nutrition Counseling

Orthopedic Services

Patient Channel

Physical Therapy

Pulmonary Rehabilitation

Radiology/Diagnostic Imaging

Respiratory Therapy

Speech Therapy

Spiritual Care

Stress Tests

  Discharge Planning &

  Case Management
St. James Mercy Hospital

St. James Mercy Hospital’s Case Management department offers free discharge planning and social work services to patients and their families.

Our Case Managers help individuals with many different social, psychological or environmental needs that arise due to a patient’s illness, diagnosis or treatment.

As licensed registered nurses, our Case Managers understand a patient’s many needs, and act as a liaison between the hospital, patient, family, and community agencies. They also serve as a resource to other hospital departments and physicians to assist with long-term care placement, home care, insurance, medical equipment, rehab services, hospice, financial and protective issues, and more.

If you need assistance, contact our Case Management department at (607) 324-8229, Monday through Friday, 6:30 am to 4:00 pm. Additional information on local resources is available in our Discharge Planning booklet (PDF). Let us know how we can help you and your family.

The Patient Channel
During your stay, you have free access to The Patient Channel, a 24-hour, satellite-delivered education television network service. The Patient Channel provides credible, accurate and up-to-date information to patients and their families, caregivers and friends to help manage medical conditions and improve health.
Visit our Patient Channel page.


St. James Hospital
411 Canisteo Street
Hornell, NY 14843
(607) 324-8000

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