St. James Mercy Health System, Hornell NY
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A new vision for quality health care services in our community
St. James Mercy Scholarship Awarded to Sara Hillman

St. James Mercy Scholarship Awarded to Sara Hillman
St. James Mercy Hospital is pleased to announce that Sara Hillman has been named its 2014 Memorial Scholarship winner. Awarded annually to one high school senior, the $500 scholarship was established over 20 years ago.... Sara will be attending Monroe Community College for Liberal Arts Childhood Education – Associates in Arts degree. She then plans to transfer to Elmira College where she will pursue a Bachelor’s degree in Special Education in Early Childhood. While working as Student Food Worker at St. James Mercy Hospital, Sara demonstrated her strong work ethic and ability to work as a team player, earning praise from Nutrition department co-workers. Sara credits St. James Mercy with teaching her about teamwork, and the importance of giving time to individuals in need.
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A Tribute to Fallen Soldiers Now on Display at St. James Mercy Hospital
A display of granite plaques dedicated to the memory of local service men and women killed in action is on loan to St. James Mercy Hospital, located in the emergency room hallway. The display was sponsored by Patriot Plaques, a company that specializes in creating granite wall art of military heroes, and coordinated by local resident Scott Teller. The plaques were produced at Area 52, Teller’s shop in Hornell.
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Take a Visual Tour of the Center for Express Care

Center for Express Care
Video highlights include the Express Care interior, medical care, providers, and hours/days Express Care is open.
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St. James Holds Ribbon Cutting Ceremony For New Orthopedic Clinic On Canisteo Street
St. James Hospital CEO Jennifer Sullivan, Mayor Shawn Hogan, Deacon Bob McCormick, and officials from Rochester General Hospital, were present on Tuesday morning for the ribbon cutting ceremony for the new Orthopedic Clinic. "This is a proud history in our region for over 100 years," Mayor Shawn Hogan noted. "St. James is alive and well, and will continue to be alive and well," said Hogan.
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SJMH Announces Creation of "St. James Mercy Center for Orthopedic Care"
St. James Mercy Hospital (SJMH) is pleased to announce the opening of a new clinic that will bring comprehensive orthopedic services to Hornell. Staffed by a team of providers affiliated with Rochester General Hospital, the St. James Mercy Center for Orthopedic Care will offer a robust set of orthopedics consultations via a full-time office practice as well as inpatient and outpatient surgeries to be performed at SJMH. The clinic is scheduled to open for business January 6, 2014. The Center for Orthopedic Care will be located at 432 Canisteo Street and will be open five days a week, with call coverage available 24/7 via telemedicine services.
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Alfred University Student Displays Work at St. James Mercy Hospital

Lindsey Bates from Alfred University
Art student Lindsey Bates from Alfred University (AU) has loaned three original paintings to St. James Mercy for display in the hospital cafeteria. A native of Albany, NY, Ms. Bates is a senior at Alfred University School of Art and Design. Upon graduation she hopes to pursue a masters degree in creative art therapy and counseling.
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St. James Mercy Hospital Launches Patient Education Channels
St. James Mercy Hospital (SJMH) announced that The Patient Channel and Newborn Channel are now available in patient rooms and online to the public. Funded by St. James Mercy Foundation, these 24-hour patient education TV channels provide free network-quality programming. The goals are to educate patients and their families to increase their awareness of medical and health issues, encourage informed communication with medical providers, and promote a sense of empowerment during the times when accurate information is most needed. Programming on The Patient Channel covers a wide range of topics including asthma, cancer, diabetes, heart disease, high blood pressure, smoking cessation, health/wellness and other topics. Programming on The Newborn Channel includes breastfeeding, child safety, baby and mom wellness, child development and more. New programs are added throughout the year.
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St. James Mercy Publishes 2013 Community Service Plan
St. James Mercy Hospital (SJMH) has completed its 2013 Community Service Plan and has posted it to its website. New York State hospitals are required by the New York State Department of Health (NYSDOH) to create and distribute an annual Community Service Plan that describes the hospital’s plan to address local health priorities. The priorities were identified through a community health needs assessment in 2012 in collaboration with Steuben County Public Health and ...
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St. James Mercy Hospital Scores in Top 10% for Patient Safety
St. James Mercy Hospital (SJMH) was recently recognized for its efforts to reduce the number of Hospital-Acquired Infections (HAI’s), scoring in the top 10% of facilities nationwide. The HAI’s are tracked by Centers for Medicare & Medicaid Services (CMS) through the National Healthcare Safety Network and IPRO, the not-for-profit Medicare Quality Improvement Organization for New York State. Three HAI’s are tracked – Central Line-Associated Bloodstream Infections (CLABSI), Catheter-Associated Urinary Tract Infections (CAUTI), and Hospital acquired C. difficile infections (HO-CDI).
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SJMH Rated Favorably by New York State Partnership for Patients
St. James Mercy Hospital (SJMH) has announced that its patient safety results are within the top 10% of hospitals statewide, according to a report from the New York State Partnership for Patients (NYSPFP), a statewide hospital quality improvement initiative. SJMH performs better than or equal to the state target in regards to catheter-associated urinary tract infections, central line-associated blood stream infections, surgical site infections, venous thromboembolism (blood clots), ventilator-associated events, injuries from falls and immobility, and pressure ulcers. "We are delighted to report our outstanding results, as we strive to continuously improve clinical care and outcomes for our patients and residents," said Trish Uldrich, Chief Nursing Officer.
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Dr. Rizvi’s Radio Interview regarding New Hemorrhoids Treatment
Listen to Dr. Rizvi’s interview on radio WLEA regarding, THD, a new treatment for hemorrhoids (mp3).

St. James Mercy Hospital Launches Online Patient Access Center
St. James Mercy Hospital (SJMH) has created an online "patient access center" where consumers can find and print medical forms and test instructions, as well as view health education videos. The new tool is located on the hospital website ( "We know that preparing for a healthcare visit can be challenging and sometimes intimidating, especially if you are unfamiliar with that particular service or procedure," said Kathy Brodbeck, SJMH Chief Nursing Officer. "The new online ‘access center’ provides virtually everything a patient needs to know about our outpatient services and procedures, and how to better manage chronic disease. This helps patients feel better prepared and less anxious, and ultimately provides better health outcomes."
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St. James Mercy Hospital Receives Confirmation of $6.4 Million in New York State Funding
St. James Mercy Hospital (SJMH) received confirmation it has been awarded the full $6.4 million it applied for from the New York State Department of Health (NYSDOH) Interim Access Assurance Fund (IAAF). SJMH announced June 9 the initial payment of $1.2 million was approved. The temporary funding available through the IAAF program will enable "safety net" hospitals like SJMH to work toward transforming into sustainable operations, while maintaining critical services to their communities. A "safety net hospital" provides a significant level of care to low-income, uninsured, and vulnerable populations. St. James Mercy will use the IAAF funds to support its operations into early 2015, ensuring the continued, uninterrupted provision of services during its transformation to a new ambulatory model of care delivery. "The approval by the state of our full request for $6.4 million is great news," said Jennifer Sullivan, president and CEO, St. James Mercy Hospital. "With this support, we continue to provide key healthcare services that are essential to our community."
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St. James Mercy Hospital Auxiliary Contributes Annual Gift of $22,000
Forty-six members of the St. James Mercy Hospital (SJMH) Auxiliary and special guests gathered on June 10 at The Main Place for the annual Auxiliary appreciation luncheon. The event commemorates the work of Auxiliary volunteers on behalf of St. James Mercy Hospital. In addition, the Auxiliary presented its annual gift to St. James Mercy Foundation in the amount of $22,000.
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Director Chris Donegan’s Radio Interview
Rehab Services Director Chris Donegan discusses services on radio Cool 97.
Listen Now (mp3).

Jen Sullivan and Mayor Shawn Hogan discuss IAAF Funding on WLEA
Jen Sullivan and Mayor Shawn Hogan discuss SJMH’s announcement regarding approval of its application for IAAF funding from New York State.
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  Jen Sullivan and Mayor Shawn Hogan

St. James Mercy Hospital Receives Approval for New York State Funding
St. James Mercy Hospital (SJMH) announced it has requested $6.4 million from the New York State Department of Health (NYSDOH) Interim Access Assurance Fund (IAAF). Authorization for the initial payment of $1.2 million has been received. The funds will be used to support the operations of SJMH through early 2015, ensuring the continued, uninterrupted provision of local healthcare services while the organization transforms to a new ambulatory-focused model of care delivery. "We are very pleased that our application has been approved," said Jennifer Sullivan, President & CEO, St. James Mercy Hospital. "We have worked diligently in recent months with NYSDOH officials to preserve healthcare services in Hornell. This award of IAAF funding clearly demonstrates the commitment of the Department of Health to support rural healthcare delivery and the need to transform to a sustainable model of care."
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Hornell Town Meeting II, May 21, 2014
On May 21 at the Hornell High School, St. James Mercy Health System President & CEO, Jen Sullivan, hosted a Town Meeting to update the community on progress with the New Vision and fielded questions from the audience.
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  Jen Sullivan, Hornell Town Meeting

St. James Mercy Hospital to Seek Buyer for McAuley Manor at Mercycare
Hospital to Also Seek New Homes for Three Ventilator Unit Residents
St. James Mercy Health System announced today it is pursuing the sale of its long-term care facility, McAuley Manor at Mercycare, as part of its transformation to an ambulatory-care focused system. The hospital also said it plans to relocate three ventilator-dependent residents from their location at McAuley Manor, with eventual closure of the unit.
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St. James Mercy is hosting a "Showcase of Services Open House" May 28th
You’re invited to our Open House, Wednesday, May 28th 3-6 pm, Hospital campus. Come see the changes we’ve made to our outpatient services to make them more patient friendly! There will be tours, displays, screenings, refreshments, giveaways, gift shop discounts and more!
Other events: look for us at the Hornell Expo May 16-17 and join us at the Town meeting May 21.
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  Open House May 28

Town Meeting . . . May 21st "The Path to Our Healthcare Future"
The public is cordially invited to a Town Meeting to learn more about the vision and future of St. James Mercy Hospital on Wednesday, May 21st, 6:30-7:30 p.m. at the Hornell Senior High School Auditorim. Jen Sullivan, SJMH President & CEO will discuss the "new vision" for healthcare.
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  Town Meeting May 6

Dr. Spencer Annabel speaks with Kevin Doran of WLEA
On May 1, 2014, Dr. Spencer Annabel was interviewed in depth by Kevin Doran of WLEA about SJMH’s UR Medicine announcement.
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  Dr. Spencer Annabel speaks with Kevin Doran

St. James Mercy Health System and UR Medicine Seek to Reinvent Health Care in Hornell
St. James Mercy Health System (SJMHS) has announced that it will work with Rochester-based UR Medicine on a plan to preserve quality health care services in Hornell. The plan is contingent upon securing funds needed to transition from traditional hospital-based care to a more robust array of outpatient-focused services that support Hornell area residents and their physicians. "We are confident UR Medicine shares our vision for healthcare in our community and around the region. UR Medicine offers the administrative and medical expertise to help us improve patient care and the patient experience through a more efficient, patient-centered and coordinated system that focuses on the way that medicine will be delivered in the future," said Jennifer Sullivan, SJMHS president and CEO. "To realize our vision, we’ll need financial support, and one of the most promising avenues we’ll pursue is a newly established pool of state funds set aside to help communities reinvent their health care services."
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Bethesda Grant Awarded to Enhance Emergency Technician Training at St. James Mercy Hospital
St. James Mercy Hospital (SJMH) has received a grant in the amount of $5,450 from the Bethesda Foundation to enhance its Emergency Medical Technician (EMT) training. The funds will be used to purchase instructional DVD’s and interactive equipment used in the classroom to demonstrate the latest EMT skills, techniques and technologies.
  Bill Loree and Jennifer Sullivan

St. James Mercy Hospital and Jones Memorial Hospital Collaborate to Ensure Women’s Health Services in Region
St. James Mercy Hospital (SJMH), in Hornell, NY, announced today an opportunity for collaboration with Jones Memorial Hospital, in Wellsville, NY, that will help ensure the preservation of women’s health services in the region. According to CEOs from both organizations, the opportunity arose in part due to the resignation last week of Andres Rubert, MD, Obstetrics/Gynecology, from SJMH, where he has been employed since 2007, to accept a position with Jones Memorial Hospital. The hospitals are working together to facilitate a plan that will allow Dr. Rubert to serve patients in both communities.
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CEO Jen Sullivan and Dr. Spencer Annabel speak with WLEA’s Kevin Doran on the future of SJMH on March 24, 2014
Kevin Doran of WLEA interviews CEO Jen Sullivan and Dr. Spencer Annabel about progress with the hospital’ s new vision and finding a tertiary partner, Express Care, progressive care, orthopedic center, community needs, and future initiatives.
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  CEO Jen Sullivan and Dr. Spencer Annabel speak with Kevin Doran

Congressman Reed Tells Sibelious About St. James Hospital’s Situation
Congressman Tom Reed says St. James Hospital is doing great work in innovating and turning around the models for care delivery. At a hearing in Washington, Reed told Health and Human Services Director Kathleen Sibelius that the Obama Administration is putting up roadblocks, increasing costs and jeopardizing critical access to care.
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Dr. Philip Kho Joins St. James Mercy Hospital as a Hospitalist
St. James Mercy Hospital (SJMH) is pleased to announce that Philip Kho, MD has joined SJMH as a fulltime Hospitalist effective January 1, 2014. Board-certified in Internal Medicine, Dr. Kho attained his medical degree at Cebu Doctors College of Medicine (Philippines) and completed his residency in internal medicine at St. John’s Episcopal Hospital (New York), and in general surgery at hospitals in the Philippines. He has most recently worked in the Guthrie Clinic in Big Flats and at Corning Hospital.
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  Dr. Kho

SJM Center for Express Care Ribbon Cutting
View a video of the Ribbon Cutting for the Center for Express Care, March 10, on our news and events page or view directly at YouTube.
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  Ribbon Cutting ceremony for SJM Center for Express Care

Hornell Town Meeting, February 12, 2014
"The Path to Our Healthcare Future," Hornell Town Meeting February 12, 2014. Jen Sullivan, Chair, New Vision Task Force and president and CEO, St. James Mercy Health System. View video directly at YouTube.
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Radio Interview with Dr. Rizvi on Colorectal Advances
Listen to radio interview "Dr. Rizvi Discusses Advances in Detecting and Treating Colorectal Problems" (mp3).

St. James Mercy Health System Names Permanent President and CEO
The St. James Mercy Hospital board of directors and CHE Trinity Health have announced that Jennifer L. Sullivan has been named president and chief executive officer of St. James Mercy Health System, effective February 4, 2014. Following a search by the board of directors, Sullivan was named interim president and CEO in August 2013. "We are pleased that Jen has accepted the role of president and CEO," said John Capasso, CHE Trinity executive vice president. "She has clearly demonstrated her commitment to creating a long-term, viable healthcare presence for the Hornell community and her capacity for leadership through this time of transformation."
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SJMH Announces Opening of The Center for Express Care
St. James Mercy Hospital (SJMH) is pleased to announce the opening of a new walk-in "Express Care" clinic that will offer primary care services at its medical building located at 20 Elm St., Hornell (in the former SJMH Family Practice lower level suite). The Center for Express Care is scheduled to open for business on March 10, 2014 and will be staffed by physician assistants Cynthia Marino and David Krohn, who are well known to the Hornell community through their work at SJMH. The Center for Express Care will be open 12:00noon – 10:00pm, seven days a week. Services will be similar to those in a primary care office including diagnosis and treatment of common illnesses, health care monitoring, examinations, prevention and wellness services, and referrals to other healthcare services.
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Town Meeting Interview with WLEA’s Brian O’Neil
Listen to the town meeting interview with WLEA’s Brian O’Neil and interim president & CEO, Jen Sullivan and Dr. Annabel.
YouTube link
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St. James Mercy Creates Task Force to Develop the Future of Healthcare in Hornell
In support of the "New Vision" for healthcare in Hornell, St. James Mercy Hospital (SJMH) has created a community-based task force that will develop a business plan for sustainable healthcare in Hornell. The Task Force has pledged to complete the plan within 90 days. Led by SJMH interim CEO Jennifer Sullivan, the "New Vision Task Force" is composed of physicians, rural and tertiary healthcare experts, hospital administration, financial professionals, and community leaders.
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